Privacy Policy
Effective Date: January 1, 2025 | Last Updated: September 2025
Privacy Summary & SMS Compliance
At Luna Auto Sales, we respect your privacy. We do not sell, rent, or trade your personal mobile phone numbers or SMS consent data to third parties or marketing affiliates under any circumstances.
1. Information We Collect
When you visit our dealership or communicate with us, we may collect personal information that you voluntarily provide to us, including:
- Full Name and contact preferences
- Phone number (mobile / wireless number)
- Email address
- Physical mailing address
- Vehicle interest details and inquiry messages
2. Mobile Messaging & SMS Terms (A2P 10DLC Compliance)
Luna Auto Sales uses SMS / text messaging to communicate with customers regarding vehicle inquiries, test drive scheduling, sales updates, and customer support.
A. SMS Opt-In Consent
By providing your mobile phone number and consenting via text or chat widget interaction, you agree to receive SMS communications from Luna Auto Sales. Consent is not a condition of purchasing any vehicle or service.
B. Strict No-Sharing Policy for Mobile Data
Important Guarantee: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
C. Message Frequency & Rates
Message frequency varies depending on your interactions with us. Standard message and data rates may apply depending on your mobile carrier plan.
D. How to Opt-Out (Unsubscribe)
You can opt out of receiving text messages at any time. Simply reply STOP to any SMS message received from Luna Auto Sales. After sending STOP, you will receive one confirmation message confirming your unsubscribe status.
E. How to Get Help
For assistance with SMS messaging, reply HELP to any text message, or call us directly at (813) 809-1910.
3. How We Use Your Information
We use the personal information collected to:
- Respond to your questions, vehicle requests, and support inquiries
- Provide customer support via phone, SMS chat widget, or email
- Maintain accurate business and customer records
- Comply with federal, state, and local legal requirements
4. Data Security & Storage
Luna Auto Sales implements appropriate technical and organizational security measures to safeguard your personal data from unauthorized access, loss, or misuse. Access to your personal data is restricted to authorized personnel who require it to serve you.
5. Contact Us Regarding Your Privacy
If you have any questions or concerns about this Privacy Policy or our mobile messaging practices, please contact us at: